Low Ox Life

Terms of Service

Version 2.7Last Updated: October 7, 2026Effective Date: October 5, 2026

Important Notice

THIS IS A LEGALLY BINDING AGREEMENT. Please read carefully before accepting. If you have questions, consult with legal counsel. BY USING THIS APP, YOU ACKNOWLEDGE AND ACCEPT ALL RISKS OUTLINED HEREIN.

1. Acceptance of Terms

In plain English: Using the app means you agree to these terms and our Privacy Policy. We can update the terms, and if you disagree you should stop using the app.

By downloading, installing, accessing, or using Low Ox Life ("the App", "Service", "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations.

• If you are using the App on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms.
• We reserve the right to update these terms at any time without prior notice. Your continued use after changes constitutes acceptance of the modified terms.
• If you do not agree to these terms, you must immediately uninstall the App and discontinue all use.
• These Terms constitute the entire agreement between you and Big Freight Life LLC regarding the use of the App.

2. Medical Disclaimer & Health Information

In plain English: Low Ox Life gives educational information. It is not a medical device or medical advice. Use it alongside your clinician’s care, don’t make a medical decision from any figure or AI answer in the app, and call emergency services in an emergency.

2.1 Not a Medical Device

CRITICAL WARNING: Low Ox Life is NOT:

• A medical device (not FDA approved, cleared, or registered)
• A diagnostic tool
• A treatment recommendation system
• A substitute for professional medical care
• Intended to diagnose, treat, cure, or prevent any disease or condition

2.2 Educational Purpose Only

This App is designed SOLELY for educational and informational purposes. All content, including but not limited to:

• Oxalate calculations
• Dietary recommendations
• Symptom tracking insights
• AI-generated content
• Risk predictions
• Correlation analysis
• Exported reports

...are provided for INFORMATIONAL PURPOSES ONLY and should never be used as a basis for medical decisions without consulting a qualified healthcare provider.

2.3 No Medical Advice

• The App does NOT provide medical advice, diagnosis, or treatment recommendations.
• The App should NEVER replace consultation with a physician, registered dietitian, or qualified health provider.
• Never disregard professional medical advice or delay seeking it because of information obtained through the App.
• Never make changes to your diet, medications, or treatment plan based solely on App information without consulting your healthcare provider.

2.4 Emergency Situations

IN CASE OF MEDICAL EMERGENCY, IMMEDIATELY CALL 911 OR YOUR LOCAL EMERGENCY SERVICES. Do not use the App or contact support for emergency medical situations.

2.5 Individual Variation

• Individual responses to dietary changes vary significantly.
• Oxalate sensitivity, tolerance levels, and health conditions differ from person to person.
• What works for one person may be harmful to another.
• The App cannot account for your unique medical history, medications, allergies, or conditions.

2.6 Data Accuracy Disclaimer

• Oxalate values come from published sources, chiefly the table published by the Harvard T.H. Chan School of Public Health, and from any lists you import. Published values may contain errors, omissions, or outdated information.
• Food preparation methods, growing conditions, and product formulations can significantly affect oxalate content.
• A food with no tested oxalate value is shown as "?" and is never counted as zero. A total that includes such a food is shown as a minimum ("at least"), not a complete figure.
• The App cannot guarantee the accuracy, completeness, or currency of nutritional data.
• User-entered data, imported foods, custom recipes, and product data found by barcode may contain errors.

2.7 AI-Powered Features & Limitations

CRITICAL: Some features of this App use artificial intelligence (AI) technology. Requests are routed through OpenRouter, a third-party service, to models from Google (Gemini), OpenAI, Microsoft (Azure OpenAI, which can serve OpenAI's models) and TypeSafe. AI features are off until you allow them, and you can turn them off at any time in Settings › Privacy & Security › AI Data Access.

The App includes the following AI-powered features:

1. Meal Photos and Described Meals:

• Identifies the foods in a photo of a meal, or in a meal you describe, and estimates amounts
• The AI supplies food names and amounts only; every oxalate figure comes from the App's food data, never from the AI
• May misidentify foods, miss foods, or misjudge amounts; you must check every item before logging it
• Foods it cannot match to a tested food are logged as untested ("?")

2. Recipe Scanner:

• Reads the text of a recipe you photograph and turns it into a recipe in the App
• May misread ingredients, amounts, units, or steps; you must check the result before relying on it

3. AI Recipe Writing & Meal Suggestions:

• Writes recipes and suggests meals based on your requests and your oxalate target
• The recipes that come with the App were also written with AI
• Recipes have NOT been tested, validated, or reviewed by nutritionists
• May suggest ingredient combinations that are unsafe, allergenic, or unsuitable
• Oxalate figures are calculated from the App's food data and may be inaccurate
• Users are solely responsible for verifying recipe safety before preparation

4. AI Health Insights & Analysis:

• Summarizes your journal to identify patterns and correlations
• Insights are statistical estimates, NOT medical diagnoses
• May identify spurious correlations or miss important patterns
• Cannot account for individual medical circumstances
• Should be discussed with healthcare providers, not used for self-diagnosis

5. Food List Import:

• Sorts the foods in a list you import into categories
• May place foods in the wrong category

General AI Limitations:

• All AI features may experience errors, outages, or unexpected behavior, including "hallucinations" (generating false information)
• AI output is generated automatically and is NOT reviewed by medical professionals
• AI models may change without notice, affecting feature behavior
• AI cannot replace human judgment or professional expertise
• Always verify AI-generated information with authoritative sources

2.8 Specific Health Condition Warnings

Use this App alongside your clinician's care, not instead of it. If any of these apply to you, talk to your clinician before changing your diet:

• Kidney disease or kidney stones
• Eating disorders or disordered eating patterns
• Severe nutritional deficiencies
• Pregnancy or lactation
• Conditions requiring strict dietary management
• Any condition where dietary changes could cause harm

Consult your physician before using this App if you have any medical condition.

3. Assumption of Risk & User Responsibilities

In plain English: You use the app voluntarily and at your own risk, and you stay responsible for your own health decisions. You must be at least 13, and you agree not to misuse the app.

3.1 Voluntary Use & Risk Acceptance

BY USING THIS APP, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• Use of the App is entirely voluntary and at your own risk
• You assume full responsibility for all risks associated with using the App, including but not limited to:
  • Adverse health outcomes from dietary changes
  • Nutritional deficiencies
  • Medical complications
  • Worsening of existing conditions
  • Psychological harm
  • Data loss or corruption
  • Financial losses
  • Any other harm or damage

3.2 Medical Supervision Required

You agree to:

• Consult with qualified healthcare providers before making dietary changes
• Obtain medical supervision when using the App for health-related purposes
• Inform your healthcare providers that you are using this App
• Not rely solely on App data for medical decisions
• Seek immediate medical attention if you experience adverse symptoms

3.3 Age Restrictions

• You must be at least 13 years old to use the App
• A parent or guardian's permission is required for anyone aged 13 to 17
• Parents/guardians assume all responsibility and liability for minors' use of the App
• The App is NOT designed for pediatric use without professional medical guidance

3.4 Prohibited Uses

You may NOT use the App:

• To self-diagnose or self-treat medical conditions
• As a substitute for professional medical care
• To make medication decisions
• During pregnancy or lactation without physician approval
• To treat, diagnose, or manage eating disorders
• To promote unhealthy weight loss or disordered eating
• In any manner that could cause harm to yourself or others

4. Privacy & Data Protection

In plain English: Your data is handled as the Privacy Policy describes. No system is perfectly secure, you keep your account secure, you own your data, and you can export or delete it in the app.

Your privacy is fundamental to our service. We collect and process data in accordance with our Privacy Policy (lowoxlife.app/privacy).

4.1 Data Security Limitations

While we implement industry-standard security measures:

• No data transmission or storage system is 100% secure
• We cannot guarantee absolute security of your data
• Data breaches may occur despite our best efforts
• You accept the inherent risks of electronic data storage and transmission

4.2 User Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Securing your device from unauthorized access
• Immediately notifying us of any security breach

4.3 Data Ownership & Rights

• You maintain ownership of personal health data you input
• We will never sell your personal health information to third parties
• You grant us a license to use your data to operate and improve the Service, as described in our Privacy Policy
• You have the right to export or delete your data through App settings
• We comply with GDPR, CCPA, and applicable data protection regulations

4.4 Third-Party Services & Integrations

• The App relies on third-party services, including Apple (sign-in, subscriptions, notifications and iCloud), our database host, Open Food Facts and USDA FoodData Central (barcode lookups), and, if you allow AI features, OpenRouter and the AI providers it routes to
• Bio Break (logging BB1 and BB2 bathroom breaks) is a feature of the App; those records are health information handled as described in the Privacy Policy
• Third-party services are subject to their own terms and privacy policies
• We are not responsible for third-party data handling practices
• Integration failures may result in data loss or inaccuracy

4.5 Data Retention & Deletion

• When you delete your account, deletion takes effect immediately; copies in our database host's backups expire on their own schedule
• We keep a record that a deletion was carried out, as described in our Privacy Policy
• An account that is not used for 12 consecutive months may be deleted, with its data, after the warnings described in our Privacy Policy. An account with an active, paid subscription is never deleted for inactivity
• Some aggregated, anonymized data (such as community averages) may be retained indefinitely

5. Subscription Terms & Billing

In plain English: There is a free tier, plus Starter and Pro subscriptions billed through Apple that renew automatically unless you cancel at least 24 hours before renewal. Cancelling and refunds go through Apple. When a subscription ends, your saved data stays in your account to view read-only.

5.1 Subscription Tiers

The App offers a free tier and the following subscription options:

• Free: No charge. Browse and search the food database. No subscription required.
• Starter Subscription: $5.99/month (billed monthly) or $39.99/year (billed annually)
• Pro Subscription: $9.99/month (billed monthly) or $69.99/year (billed annually)
• Free Trial: 7 days with every Pro feature for first-time subscribers, after which the
  subscription continues as Starter. Apple grants an introductory offer once per subscription
  group per Apple ID, so subscribers who have previously used a trial in this App are not
  eligible.
• Legacy Elite Tier: Retired. No longer available to new subscribers. See Section 5.4.

Prices shown are current U.S. prices. Existing subscribers keep the price they subscribed at until they change plans, in accordance with App Store policy.

5.2 Feature Access & Limitations

Free Trial Users:

• Access to every Pro feature for the duration of the trial
• The subscription begins and billing starts automatically at the end of the trial unless
  cancelled at least 24 hours before it ends

Starter Subscribers:

• Food logging, personal journal, and cloud sync
• Symptom, note and water tracking
• Custom food list import, barcode scanning, grocery lists, and data export
• Widgets and Apple Watch
• Insights for your last 5 weeks: daily totals, streak, and each day against your target

Pro Subscribers:

• All Starter features
• Logging a meal from a photo or a description
• Health insights over up to a year, weekly patterns, oxalate, bathroom and symptoms on the same days, symptom trends, and AI summaries
• Fasting timer, plans and reminders
• Recipes with per-serving oxalate calculation, and the recipes that come with the App
• Weekly meal planner
• PDF report

Legacy Elite Subscribers:

• Receive the Pro feature set, which includes every feature previously provided by the Elite tier
• Continue to be billed at their existing Elite rate until they change plans or cancel

5.3 Billing Terms

• Subscriptions automatically renew unless cancelled at least 24 hours before renewal
• Payment is processed through Apple's App Store using your Apple ID
• Subscription management and cancellation are handled through App Store settings
• Refunds are subject to Apple's App Store policies (generally no refunds for digital goods)
• We reserve the right to modify prices with 30 days advance notice to existing subscribers
• Annual subscriptions renew at the then-current annual rate

5.4 Retired Tiers & Grandfathered Subscribers

The Elite tier has been retired and is no longer available to new subscribers. Subscribers with an active Elite subscription are not required to take any action and do not lose access to any feature: they receive the Pro feature set, which includes every feature the Elite tier provided, and continue to be billed at their existing Elite rate until they change plans or cancel.

Subscribers who joined before a price change keep the price they subscribed at until they change plans, in accordance with App Store policy. Cancelled or lapsed subscriptions are not eligible for reinstatement at a retired tier or a retired price.

5.5 When a Subscription Ends

• Nothing you have saved is deleted when a subscription ends
• You can still view your journal, food lists and other saved data in the App, but you cannot add to or change them until you subscribe again
• You can resubscribe at any time and carry on where you left off

5.6 No Guarantee of Features

• Subscription fees do not guarantee specific features will be available
• Features may be added, modified, or removed at any time
• We may discontinue the Service entirely with 30 days notice

5.7 No Refunds for Service Changes

• No refunds will be issued if features are removed or Service is discontinued
• Subscription fees are non-refundable except as required by law

6. License & Intellectual Property

In plain English: We license the app to you for personal use. We own the app, you own what you put in it, and you may not copy or reverse engineer the app. Apple’s license terms apply as well.

6.1 Limited License

Big Freight Life LLC grants you a limited, non-exclusive, non-transferable, revocable license to use the App solely for personal, non-commercial purposes, subject to these Terms.

6.2 Restrictions

You may NOT:

• Reproduce, distribute, modify, or create derivative works of the App
• Reverse engineer, decompile, or disassemble the App
• Remove copyright notices, trademarks, or proprietary markings
• Use the App for commercial purposes without written permission
• Extract data through automated means (scraping, bots, etc.)
• Sublicense, sell, rent, or lease the App
• Use the App to create competing products or services

6.3 Ownership

• All content, features, functionality, code, and designs are owned by Big Freight Life LLC
• The Low Ox Life name, logo, and marks are trademarks of Big Freight Life LLC
• Protected by international copyright, trademark, and intellectual property laws

6.4 User-Generated Content

• User content (recipes, custom foods, journal entries) remains your property
• You grant us a worldwide, royalty-free license to use, modify, and display your content for operating the Service. The license ends when you delete the content or your account, except for copies in our database host’s backups, which expire on their own schedule
• You represent that you have rights to all content you submit
• We may remove content that violates these Terms or applicable laws

6.5 Feedback

Any feedback, suggestions, or ideas you provide become our sole property and may be used without compensation or attribution.

6.6 Apple App Store

• The App is licensed to you, not sold. Your use of it is also subject to Apple’s Standard License Agreement for Licensed Applications (the “Apple EULA”) and the App Store rules, which apply in addition to these Terms. If these Terms and the Apple EULA conflict about your license to use the App, the Apple EULA controls.
• These Terms are between you and Big Freight Life LLC, not Apple. Big Freight Life LLC, not Apple, is responsible for the App, for supporting and maintaining it, and for any warranty or product claim, as these Terms describe.
• Apple has no obligation to provide any support or maintenance for the App.
• Apple and its subsidiaries are third-party beneficiaries of the Apple EULA, and once you accept it, Apple has the right to enforce it against you.

7. Disclaimer of Warranties

In plain English: The app is provided as it is, without promises that it will always work or give particular results.

7.1 "AS IS" Basis

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Title
• Accuracy or reliability of data
• Uninterrupted or error-free operation
• Freedom from viruses or harmful components

7.2 No Guarantee of Results

We make no warranties or representations about:

• Health outcomes from using the App
• Accuracy of calculations, predictions, or recommendations
• Completeness or currency of information
• Compatibility with your specific health needs
• Success in managing oxalate intake or symptoms

7.3 Technical Limitations

We do not warrant that:

• The App will meet your requirements
• The App will be available at all times
• Defects will be corrected
• The App is free from bugs or errors
• Data will not be lost or corrupted
• The App is compatible with all devices or operating systems

7.4 Third-Party Services

We are not responsible for:

• Availability or reliability of third-party services (Apple, cloud hosting, barcode databases, AI providers, etc.)
• Changes to third-party APIs or terms
• Third-party data accuracy or security

8. Limitation of Liability

In plain English: Our liability is limited, and we are not liable for health outcomes from using the app. Our total liability is capped at the lesser of what you paid in the last 12 months or $100.

8.1 Maximum Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIG FREIGHT LIFE LLC'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE APP SHALL NOT EXCEED THE LESSER OF:

• The amount you paid to us in the twelve (12) months preceding the claim, OR
• One hundred dollars ($100)

8.2 Exclusion of Damages

IN NO EVENT SHALL BIG FREIGHT LIFE LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:

Health-Related Damages:

• Personal injury, illness, or death
• Adverse health outcomes or medical complications
• Nutritional deficiencies or imbalances
• Worsening of existing medical conditions
• Psychological or emotional harm
• Medical expenses or treatment costs

Technical Damages:

• Data loss, corruption, or inaccuracy
• Service interruptions or outages
• Software bugs, errors, or malfunctions
• Security breaches or unauthorized access
• Integration failures

Financial Damages:

• Loss of profits, revenue, or business
• Lost savings or opportunities
• Subscription fees paid

Other Damages:

• Indirect, incidental, special, consequential, or punitive damages
• Damages based on third-party claims
• Any damages exceeding the liability cap above

8.3 Applicability

These limitations apply:

• Even if we have been advised of the possibility of such damages
• Regardless of the legal theory (contract, tort, negligence, strict liability, etc.)
• Even if limited remedies fail of their essential purpose
• To the fullest extent permitted by applicable law

8.4 Essential Terms

These limitation of liability provisions are essential elements of the agreement between you and Big Freight Life LLC. The App would not be provided without these limitations.

9. Indemnification

In plain English: You agree to cover our losses if a claim against us comes from your misuse of the app, your breaking these terms, or your violating someone’s rights.

9.1 Your Indemnification Obligation

You agree to defend, indemnify, and hold harmless Big Freight Life LLC, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the App
• Your violation of these Terms
• Your violation of any third-party rights (privacy, intellectual property, etc.)
• Any content you submit to the App
• Any health outcomes resulting from your use of the App
• Your failure to consult with medical professionals
• Any dietary changes you make based on App information
• Claims by third parties related to your use of the App
• Your violation of applicable laws or regulations

9.2 Defense & Settlement

• We reserve the right to assume exclusive defense and control of any matter subject to indemnification
• You agree to cooperate with our defense of such claims
• You may not settle any claim without our prior written consent

9.3 Survival

This indemnification obligation survives termination of these Terms and your use of the App.

10. User Conduct & Account Security

In plain English: Don’t give false information, impersonate anyone, share your account, or misuse the app. We can end accounts that break these rules.

10.1 Prohibited Conduct

You may not:

• Provide false, inaccurate, or misleading information
• Impersonate any person or entity
• Use the App to harm minors or vulnerable individuals
• Share your account credentials with others
• Attempt to gain unauthorized access to the App or systems
• Use automated systems (bots, scrapers) to access the App
• Interfere with or disrupt the App's operation
• Introduce viruses or other harmful code
• Circumvent security measures or access restrictions
• Engage in any illegal or harmful activity

10.2 Account Termination

We reserve the right to:

• Suspend or terminate your account immediately for any violation
• Refuse service to anyone for any reason
• Remove or disable content that violates these Terms
• Report illegal activity to law enforcement

10.3 No Compensation

You are not entitled to compensation for account suspension or termination.

11. Termination

In plain English: You can stop using the app and cancel at any time. We can suspend or end access for reasons such as breaking these terms, fraud, or inactivity as described in the Privacy Policy.

11.1 Termination by Us

We may terminate or suspend your access immediately, without prior notice or liability, for any reason including:

• Breach of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward staff or other users
• Inactivity, as described in our Privacy Policy
• Business, legal, or technical reasons
• At our sole discretion

11.2 Termination by You

You may delete your account at any time in Settings › Delete Account. Deleting your account does not cancel an App Store subscription; cancel it in your App Store settings. Termination does not entitle you to refunds of subscription fees.

11.3 Effect of Termination

Upon termination:

• Your right to use the App ceases immediately
• You must uninstall the App and cease all use
• We may delete your data, as described in our Privacy Policy
• Sections that should reasonably survive (indemnification, limitations of liability, arbitration) continue to apply

11.4 No Liability

We are not liable for any losses resulting from account termination.

12. Specific Feature Disclaimers

In plain English: Some features carry extra warnings. AI-generated content, reports, fasting features, the recipe calculator, barcode scanning and list imports can be wrong, so check anything that matters before you rely on it.

12.1 AI-Generated Content & Outputs

All AI-generated content (identified meals, scanned recipes, written recipes, meal suggestions, insights, imported-list categories) carries inherent risks:

Meal Photos and Described Meals:

• The AI may name the wrong food, miss a food, or misjudge an amount
• A wrong match attaches the wrong food's oxalate figure; check every item before logging it
• We are not liable for any harm resulting from relying on an identified meal

AI-Generated Recipes:

• Have NOT been tested, prepared, or consumed by anyone
• May contain dangerous ingredient combinations or allergens
• Oxalate figures are calculated from the App's food data for the ingredients listed, and may be inaccurate
• May violate dietary restrictions or cultural/religious requirements
• User assumes all risk for preparing and consuming AI-suggested recipes
• We are not liable for food poisoning, allergic reactions, or health consequences

Scanned Recipes:

• Text read from a photo may contain errors in ingredients, amounts, units, temperatures, or steps
• Users MUST check every scanned recipe against the original before relying on it

AI Health Insights:

• Are algorithmic pattern recognition, NOT medical analysis
• May identify meaningless correlations or miss critical patterns
• Cannot account for medications, conditions, or individual factors
• Should be shared with your doctor, not used for self-treatment
• We are not liable for health decisions based on AI insights

General AI Disclaimers:

• AI cannot replace human judgment or professional expertise
• AI may experience "hallucinations" (confidently stating false information)
• AI outputs may be biased based on training data limitations
• We are not liable for any decisions made based on AI-generated content
• Always verify AI information with authoritative sources and healthcare providers

12.2 Exported Reports & PDFs

• Exported reports are for personal tracking purposes only
• Reports should not be submitted as medical documentation without physician review
• We are not responsible for how healthcare providers interpret reports
• Reports may contain errors or incomplete information

12.3 Risk Prediction Features

• Risk predictions are statistical estimates, not diagnoses
• Predictions may be inaccurate or misleading
• Do not make medical decisions based on day scores or any other figure in the App
• Consult healthcare providers for actual risk assessment

12.4 Correlation Analysis

• Correlations do not prove causation
• Statistical correlations may be spurious or coincidental
• Analysis is based on user-reported data which may be inaccurate
• Professional interpretation is required for medical decisions

12.5 Fasting Features

• Fasting schedules are for informational purposes only
• Fasting may be dangerous for certain individuals
• Consult a physician before undertaking any fasting regimen
• Not suitable for individuals with eating disorders
• We are not liable for adverse outcomes from fasting

12.6 Recipe Calculator

• Oxalate calculations are estimates and may contain errors
• A recipe shows a per-serving figure only when every ingredient has a tested value
• Recipes you create or import are not vetted for safety or accuracy
• Ingredient substitutions can significantly affect oxalate content
• We are not liable for adverse reactions to recipes

12.7 Barcode Scanning

• Product information found by barcode comes from Open Food Facts and USDA FoodData Central, not from us
• It may be incomplete, out of date, or wrong for the product in your hand
• Always read the product's own label

12.8 Import Features

• Imported data may contain errors or incompatibilities
• We cannot verify accuracy of user-imported information
• Import failures may result in data loss

12.9 Beta/Experimental Features

• Some features may be marked as beta or experimental
• Beta features may be unstable, incomplete, or removed without notice
• Use beta features at your own risk
• We make no warranties about beta feature reliability

13. Governing Law & Dispute Resolution

In plain English: Texas law applies. Disputes are settled through individual arbitration instead of in court, with no class actions or jury trials, though small claims court is still available.

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas and the United States, without regard to conflict of law principles.

13.2 Binding Arbitration

YOU AGREE THAT ALL DISPUTES ARISING FROM OR RELATED TO THESE TERMS OR THE APP SHALL BE RESOLVED THROUGH BINDING ARBITRATION, NOT IN COURT.

• Arbitration shall be administered by the American Arbitration Association (AAA)
• Arbitration shall follow AAA Consumer Arbitration Rules
• Arbitration shall be conducted in Texas
• Arbitrator's decision is final and binding
• Judgment on the award may be entered in any court with jurisdiction

13.3 Class Action Waiver

YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

• All claims must be brought in your individual capacity
• You may not serve as a class representative or member
• Claims may not be consolidated without our consent

13.4 Jury Trial Waiver

YOU WAIVE THE RIGHT TO A JURY TRIAL.

13.5 Small Claims Court Exception

Either party may bring an action in small claims court instead of arbitration if the claim qualifies.

13.6 Equitable Relief

We may seek injunctive or equitable relief in court to protect intellectual property or confidential information.

13.7 Survival

These dispute resolution provisions survive termination of these Terms.

14. International Use & Export Compliance

In plain English: The app is intended for use in the United States. You agree to follow U.S. export laws, and the English version of these terms controls.

14.1 Geographic Restrictions

• The App is intended for use in the United States
• Use outside the US is at your own risk
• We make no representation that the App is appropriate or available for use in other jurisdictions

14.2 Export Laws

You agree to comply with all U.S. export laws and regulations. The App may not be exported or re-exported to countries subject to U.S. embargo or to persons on designated restricted lists.

14.3 Language

The English version of these Terms controls. Translations are provided for convenience only.

15. Severability & Waiver

In plain English: If part of these terms can’t be enforced, the rest still applies, and not enforcing a right at one time doesn’t give it up.

15.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable:

• The remaining provisions continue in full force
• The invalid provision shall be modified to the minimum extent necessary to make it enforceable
• If modification is not possible, the provision shall be severed

15.2 Waiver

• Our failure to enforce any right or provision does not constitute a waiver
• Waivers must be in writing and signed by authorized representatives
• Waiver of one breach does not waive subsequent breaches

16. Force Majeure

In plain English: We aren’t responsible for failures caused by events beyond our reasonable control, such as disasters or internet outages.

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters
• Acts of war or terrorism
• Government actions or regulations
• Internet or telecommunications failures
• Pandemics or public health emergencies
• Strikes or labor disputes
• Third-party service failures

17. Changes to Terms

In plain English: We can change these terms. We will tell you about material changes in the app or by email, and continuing to use the app after a change means you accept it.

17.1 Right to Modify

We reserve the right to modify these Terms at any time for any reason, including:

• Legal or regulatory changes
• Feature additions or removals
• Business model changes
• Security or privacy enhancements

17.2 Notice of Changes

• Material changes will be communicated through the App or email
• Continued use after changes constitutes acceptance
• If you do not agree to changes, you must stop using the App

17.3 Effective Date

Changes are effective immediately upon posting unless otherwise specified.

18. Contact Information & Legal Notice

In plain English: How to reach us: support@bfl.design or the support page, and our mailing address for legal notices.

18.1 Contact

For questions about these Terms:

• Support: support@bfl.design or lowoxlife.app/support
• Privacy concerns: privacy@bfl.design
• Mailing address:
  Big Freight Life LLC
  1351 N Buckner Blvd #180397
  Dallas, TX 75218
  United States

Response time: We aim to respond within 48-72 business hours.

18.2 Legal Notices

All legal notices must be sent via certified mail to our mailing address.

18.3 Copyright Agent

For DMCA copyright infringement claims, contact our designated agent at support@bfl.design or at our mailing address.

19. Entire Agreement

In plain English: These terms and the Privacy Policy are the whole agreement between you and us.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Big Freight Life LLC regarding the App and supersede all prior agreements, understandings, and communications, whether written or oral.

20. Assignment

In plain English: You can’t transfer your account or these terms to someone else. We can transfer them.

You may not assign or transfer these Terms or your account to any third party. We may assign these Terms at any time without notice to you.

21. Artificial Intelligence Services

In plain English: AI features are optional. When you turn them on, requests go through OpenRouter to AI providers, some of which may keep a request for up to about 55 days for abuse monitoring. AI can be wrong, and the app takes every oxalate figure from its own food data, never from the AI.

21.1 Third-Party AI Providers

When you allow AI features, the App routes AI requests through OpenRouter, a third-party service, to models from Google (Gemini), OpenAI, Microsoft (Azure OpenAI, which can serve OpenAI's models) and TypeSafe.

Critical Disclosures:

• The data a feature needs (see Section 21.2) is transmitted through OpenRouter to the relevant provider's servers for AI processing
• Requests are routed only to providers that OpenRouter lists as not training on your data. Some of them may keep a request for up to 55 days for abuse monitoring.
• We do not control these providers' AI models, infrastructure, or data handling practices
• If no such provider is available, the request fails rather than going elsewhere
• Data is transmitted over the internet and may pass through multiple jurisdictions
• We cannot guarantee the security, privacy, or confidentiality of data sent to these providers
• These providers' AI models and capabilities may change without notice to us or you

By using AI features, you acknowledge and consent to:

• Transmission of your data through OpenRouter to these providers' servers
• Processing of the health and dietary information a feature needs by these providers
• Their terms of service and privacy policies applying to your data
• Potential international data transfers

21.2 AI Data Processing & Retention

What Data is Sent to AI (only while AI is on, and only what each feature needs):

• Photos of a meal you take or choose, or the text of a meal you describe (meal recognition)
• The text of a recipe you photograph, read from the photo on your device (recipe scanner)
• What you ask for, servings, meal type, your oxalate limit, and the names of candidate foods (recipes and meal suggestions)
• A summary of recent journal days, with symptoms and notes only if you turn them on (insights)
• The food names in a list you import (category sorting)

Data Retention & Training:

• We do not store the photos, descriptions or other content you send to AI features
• Requests go only to model providers that OpenRouter lists as not training on your data. Some of these providers may keep a request for a limited time (up to about 55 days) for abuse monitoring
• We do not control providers' systems and cannot delete data from them after processing
• AI results shown in Insights are kept on your device, not on our servers

AI Is Optional:

• AI features are off until you allow them
• You can decline and keep using every feature that does not need AI
• You can turn AI off at any time in Settings › Privacy & Security › AI Data Access; while it is off, nothing is sent to an AI provider

21.3 AI Feature-Specific Risks & Limitations

Meal Photos and Described Meals:

• Identification depends on photo quality, lighting, and how the meal is presented or described
• Mixed dishes, sauces, and hidden ingredients are easily missed
• Amounts are estimates and may be far from what you ate
• Cannot detect emergency situations or urgent health needs

Recipe Scanner:

• Depends on the photo's quality, layout, and legibility
• Particularly unreliable for handwritten recipes
• May confuse similar-looking characters (0 vs O, 1 vs l) or units

AI Recipe Writing:

• Recipes created algorithmically, never tested in a real kitchen
• Cannot verify ingredient availability, cost, or seasonality
• May suggest culturally inappropriate or offensive combinations
• Cannot account for individual taste preferences beyond basic preferences
• Serving sizes and cooking times are AI estimates
• May not scale properly for different serving quantities
• Cannot verify recipe practicality or cooking difficulty
• May suggest equipment or techniques unavailable to users

AI Health Insights:

• Pattern recognition based on limited data set (your App data only)
• Cannot access medical records, lab results, or clinical context
• Statistical correlations may be coincidental or spurious
• May miss critical patterns that would be obvious to clinicians
• Cannot account for confounding variables or external factors
• Time-limited analysis (only data in App, not lifetime health history)
• May over-emphasize minor patterns or under-emphasize serious issues
• Insights lag behind real-time health changes

21.4 AI Model Updates & Changes

AI providers may update, modify, or replace AI models at any time without notice:

• AI behavior, accuracy, and capabilities may change unexpectedly
• Features that worked previously may become unavailable or unreliable
• Response style, tone, or content may change significantly
• Previous AI outputs may not be reproducible with updated models
• We have no control over providers' model update schedules or decisions
• No guarantee of backward compatibility or consistent behavior
• Features may be deprecated or removed if a provider discontinues services

Implications:

• AI responses to identical requests may differ over time
• Identified meals, recipes, or insights may vary unexpectedly
• Users cannot rely on consistent AI behavior across app sessions
• We are not liable for changes in AI functionality or quality

21.5 AI Bias, Limitations & Fairness

AI systems have inherent biases and limitations:

Training Data Bias:

• AI models are trained on historical data that may reflect societal biases
• May perform better for some demographics than others
• Training data may over-represent certain populations or perspectives
• May contain cultural, linguistic, or geographic biases

Demographic Limitations:

• AI may be less accurate for:
  • Non-English speakers or non-native English users
  • Individuals from under-represented ethnic or cultural backgrounds
  • Users with rare medical conditions or unusual dietary restrictions
  • People with disabilities or accessibility needs
  • Individuals outside Western dietary traditions

Content Limitations:

• May reflect gender, age, or socioeconomic biases in training data
• May lack cultural competency for diverse dietary traditions
• May not understand regional food variations or local cuisines
• May make assumptions based on stereotypes or generalizations

Fairness Disclaimer:

• We do not warrant equal accuracy or performance across all user groups
• AI features may work better for some users than others
• We are not liable for discriminatory or biased AI outputs
• Users experiencing bias should discontinue use of affected features

21.6 AI Security & Prompt Injection

While we implement security measures, AI systems are vulnerable to adversarial inputs:

Prompt Injection Risks:

• Users may attempt to manipulate AI behavior through crafted inputs
• AI may be tricked into providing inappropriate, harmful, or incorrect information
• Security measures may not catch all adversarial prompts
• AI may inadvertently reveal system prompts or internal instructions

Security Limitations:

• We implement input filtering and content validation
• However, no security system is perfect
• New attack vectors may emerge that bypass current protections
• We are not liable for security breaches or AI manipulation by bad actors

21.7 Third-Party AI Terms & Compliance

OpenRouter, Google, OpenAI, Microsoft and TypeSafe Terms Apply:

• Your use of AI features is also governed by OpenRouter's Terms of Service and by the Terms of Service of whichever provider (Google, OpenAI, Microsoft or TypeSafe) handles a given request
• Each provider's Privacy Policy applies to data sent to their servers
• Each provider's Acceptable Use Policy restricts certain AI uses
• Violations of any provider's terms may result in AI feature suspension

Regulatory Compliance:

• AI features may not comply with all healthcare regulations (HIPAA, HITECH)
• AI outputs are not FDA-approved or medically validated
• AI features do not meet medical device standards
• Use of AI for medical purposes is at your own risk

International Use:

• AI services may not be available in all countries
• AI features may perform differently based on geographic location
• Local regulations may restrict certain AI uses
• We make no representation that AI features comply with local laws

21.8 AI Availability & Reliability

AI features are dependent on third-party services and may be unavailable:

Causes of AI Unavailability:

• Provider service outages or maintenance
• Rate limiting or quota exhaustion
• Network connectivity issues
• Authentication failures
• Geographic restrictions or service blocks
• Provider policy changes or terms violations

No Guarantee of Availability:

• We do not warrant that AI features will be available at all times
• AI features may be temporarily or permanently suspended without notice
• We are not liable for losses due to AI unavailability
• No refunds or compensation for AI service interruptions

21.9 AI Costs & Rate Limiting

AI features consume third-party resources with associated costs:

• We reserve the right to implement usage limits or rate limiting
• High-volume users may experience throttling or temporary restrictions
• AI features may be limited or removed for lower subscription tiers
• We may prioritize AI access based on subscription level
• Future updates may move AI features to higher-priced tiers

Economic Sustainability:

• Third-party AI costs may become unsustainable
• We reserve the right to discontinue AI features if costs exceed revenue
• No guarantee of continued AI feature availability
• AI features are provided at our discretion and may be removed

21.10 User Responsibilities for AI Use

By using AI features, you agree to:

Responsible Use:

• Verify all AI-generated information before relying on it
• Not use AI outputs for critical medical, safety, or life-affecting decisions
• Consult healthcare providers before acting on AI output
• Report AI errors, biases, or concerning outputs to support
• Not attempt to manipulate, trick, or bypass AI security measures

Prohibited AI Uses:

• Using AI to diagnose or treat medical conditions
• Relying solely on AI for dietary management without medical supervision
• Using AI outputs as medical documentation or official records
• Attempting to extract training data or reverse-engineer AI models
• Using AI to generate content for redistribution or commercial purposes
• Sharing AI outputs in a manner that suggests medical endorsement

Acknowledgment:

• You understand AI limitations and risks outlined in these Terms
• You accept full responsibility for decisions based on AI outputs
• You will not hold us liable for AI errors, biases, or failures
• You consent to the data described in Section 21.2 being processed by third-party AI services while AI features are on

Document History

Acceptance & Acknowledgment

BY CLICKING "ACCEPT," CREATING AN ACCOUNT, OR USING THE APP, YOU ACKNOWLEDGE THAT:

1. You have read and understood these Terms in their entirety
2. You agree to be legally bound by these Terms
3. You understand this is a legally binding contract
4. You accept all risks associated with using the App
5. You waive the right to a jury trial and class action lawsuits
6. You understand the App is not a medical device and provides no medical advice
7. You will consult healthcare professionals before making health decisions
8. You understand all limitations of liability and warranty disclaimers
9. You are at least 13 years old, and if you are under 18, you have a parent or guardian's permission to use the App
10. You have the legal capacity to enter into this agreement
11. If you turn on AI features, you consent to the data described in Section 21.2 being transmitted through OpenRouter to and processed by Google (Gemini), OpenAI, Microsoft (Azure OpenAI) or TypeSafe (third-party AI services)
12. You understand AI features may be inaccurate, biased, or harmful and should not be relied upon for medical decisions
13. You accept that AI-generated recipes have not been tested and you verify safety before preparation
14. You acknowledge AI outputs (identified meals, scanned and written recipes, insights, list sorting) may contain errors
15. You agree that OpenRouter's, Google's, OpenAI's, Microsoft's and TypeSafe's Terms of Service and Privacy Policies apply to your use of AI features

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE APP.

Last Reviewed: October 7, 2026 Version: 2.7 Effective: October 5, 2026